Does the insurance cover any country?
The third party insurance covers every European country. If you intend to go to any other countries, you need to get our confirmation.
What happens in the case of a self caused accident, theft or mechanical problem?
If you have caused an accident the third party insurance will pay for the others damage, the fully comprehensive insurance for the camper.
In case of theft you will be liable to the amount of the deposit.
Our campers do all have the German MOT and are checked regurlarly. If despite of that a problem should occur you can call the breakdown cover/roadside assistance. They will help you immediately if it is a minor problem or tow you to a garage. If the problem cannot be solved within a few days, we will reimburse you the rental price for the remaining days. The roadside assistance will then pay for your transport to Frankfurt. We cannot be held liable for additional costs.
How are the campers insured?
The campers have a third party insurance and a fully comprehensive insurance. In a case of a self caused accident the third party insurance will pay for the damage of the other car(s) and/or people and/or facilities. The fully comprehensive one will pay for the camper, minus the retension of 1000 €. Our campers come with a breakdown cover which helps you in case of a mechanical failure or other problem. Please call us in any case of accident, theft or breakdown and we will try to help you or give you advice!!!
Can I use my own insurance towards a discount with Tour-Europe?
Yes, that might be possible. In order to do so, your insurance must cover rental vehicles worldwide, third party as well as comprehensive/CDW. Many insurance companies, especially in the US do that.
We still have to insure our campers with a special German insurance, but we would reduce our risk of increasing insurances rates in case of a self caused accident. So how does it work:
You send us a copy of your insurance contract with the relevant paragraphs.
You will initially pay the regular rental price.
If you dont cause an accident we will reimburse you part of the rental price.
If you cause an accident and your insurance covers the whole damage we will also reimburse you part of the rental price.
If you cause an accident and your insurance does NOT cover the damage we will keep the regular rental price.